Questions & answers.

DEVENT is for couples and event organisers planning their event, and venues and suppliers working with them. It is operated by Dprime Solutions Pty Ltd in Australia. Read about DEVENT.

Yes. The public demo lets you explore the planning experience. When you are ready, the plans page shows available prices and inclusions before you continue to checkout.

Guests can view and respond through the personal invitation link shared with them without creating an organiser account. Keep each guest’s link private, as it provides access to their invitation.

You can manage guest lists and RSVPs, arrange seating and room layouts, and track budgets, tasks and your schedule. Share personalised invitation links yourself, or send invitations through DEVENT when the chosen communication channel is enabled and the recipient is eligible. Provider acceptance does not guarantee delivery. Available access depends on your plan and permissions.

Automatic WhatsApp and SMS sending from DEVENT requires a confirmed payment greater than zero for the event’s One Event pass, or a current paid Venue Partner subscription covering the hosted event. A partial discount still qualifies. Free access, complimentary plans, 100% promo codes and sandbox payments do not qualify. You can still copy and share private invitation links through your own WhatsApp or phone.

Yes. Event owners can manage collaborator access and permissions. Give each collaborator only the access they need, particularly for guest contact details and sensitive RSVP information.

The live celebration quiz requires eligible active paid access for your event and an event that is open for editing. Organisers prepare questions and open a host screen; guests join on their phones using a QR code or game code. Guests do not need an account to play.

No. An enquiry, shortlist or quote request starts a conversation. Confirm availability, prices, inclusions, cancellation terms and your final booking directly with the venue or supplier. Seating and capacity tools are planning aids, not safety or accessibility approvals.

When a public plan discount is offered, its percentage and reduced price are shown against the regular price for new purchases or subscriptions. An eligible promo code can be applied at checkout, where you can review the final offer before payment.

If a public discount applies to your monthly subscription, the discounted recurring price agreed at signup applies each calendar month. A first-month coupon may reduce the first payment further; later months use the agreed recurring price, including the public plan discount where applicable.

No automatic repricing applies to existing subscriptions. Existing purchases and promotions remain on their purchased terms, including the price and any One Event use-by date disclosed when you bought them.

Monthly subscriptions renew each calendar month at the recurring price agreed at signup. You can manage your subscription from billing when signed in. Cancellation stops future renewal, while access for the current paid period continues until that period ends.

It is the deadline to use an unused One Event pass to activate an event. Before payment you will see the activation period, such as 12 calendar months from purchase. Each purchase gets its own use-by date, recorded with the pass. A 12-month period is one year, and the pass remains valid through its deadline date in Sydney time. Activate your event before that deadline.

Once the pass has been used, the event follows the normal editing, archiving and retention rules. The unused-pass deadline does not shut down an event you have already activated.

An automated reminder is scheduled two calendar months before the unused pass’s use-by date. If you buy within that reminder window, or a reminder needs to catch up, it is sent as soon as practicable. Keep your account email current and check the deadline yourself, as email delivery cannot be guaranteed.

Change-of-mind purchases and unused passes that reach their use-by date are not refundable. This policy does not exclude your rights or remedies under the Australian Consumer Law or other rights that cannot lawfully be excluded. See the Terms of Use, or contact support about a payment or service issue.

Organisers are responsible for collecting guest information lawfully and managing who can access it. DEVENT uses information to provide the service and retains records where needed for events, support and legal obligations. The Privacy Policy explains the details.

Events follow their editing and archiving rules; media and other records may have different retention periods. Check the lifecycle information in your event workspace and export the records you need. Account deletion is reviewed because active events, subscriptions and lawful record-keeping may be affected.

Use the public support form to ask a question, raise a privacy concern or report content. You can also request account deletion without signing in.